Limited Warranty
mign warrants to the original purchaser that this product is free from defects in
materials and workmanship. Our products are custom designed and meant for use in
prescribed activities. This warranty does not apply if this product (1) was not purchased
from mign or its authorized dealer, (2) an improper design has been approved for
manufacturing by a clinician or authorized agent, (3) has been altered in any way or (4)
has not been used in accordance with mign’s Instructions for Use (IFU). This Limited
Warranty does not cover damage due to accidents, neglect, misuse, or operation
beyond capacity, parts damaged by improper installation, substitution or parts not
approved by mign, or any other alteration or repair by others that, in mign’s sole
judgment, materially or adversely affects the product or part. This Limited Warranty
does not cover improper fit, or damage as a result of improper fit, due to growth and
changes in body composition that occurred following initial delivery and fitting of the
device.
The duration of this Limited Warranty varies by product and is effective from the date of
delivery to the purchaser. mign’s sole obligation under this Limited Warranty is to either
repair or replace the product at no charge, or to credit purchaser’s account for the value
of the defective product at mign’s sole discretion. If a design malfunction results from
regular activity, mign will review the documented claim. At mign’s discretion, a repair or
replacement of the exact brace may be provided. Design changes may incur additional
costs. It is recommended that any damage to the brace be reported to mign prior to
attempting any repair by the clinic.
Use of this product is not a guarantee against injury. User should consult with his/her
health care provider immediately if user experiences any kind of adverse medical
reaction following use of this product. User should consult with his/her health care
professional with any questions as to how this product applies to user’s specific medical
condition. If user does not agree to the above conditions, he/she should contact his/her
health care professional before using this product.
mign disclaims and excludes any other express or implied warranties not set forth in
this Limited Warranty, including but not limited to warranties of merchantability or fitness
for a particular purpose. This Limited Warranty excludes liability for any personal injury,
property damage, or special, incidental, or consequential damages arising out of,
related, or incident to use the product, even if mign has been advised of the possibility
of such potential loss or damage, unless state law otherwise precludes this exclusion.
For product-specific warranty information, please refer to mign’s product catalogs,
available at mign.design.
● mign custom products are warranted for a duration of 6 months normal use,
unless otherwise indicated in our product catalog or Instructions for Use.
Return Policy
Please inspect all orders immediately upon receipt. mign products are custom
manufactured and, therefore, not returnable without following our Return Policy. No
returns will be accepted without prior authorization. In the event items were ordered or
shipped in error, you must notify the Customer Service Department for a return
authorization number. mign must be contacted within five (5) business days of the
receipt of the goods.
When returning a product for credit or replacement you must provide both the original
invoice number and the reason for return. Credit or replacement of goods is subject to
inspection and evaluation.
In the event that mign modifies its return policy/time frame for returns, it will post the
new standards on the mign website. mign’s website is the controlling authority for all
return policy/time frame issues.